The Hospital Quality Management System is designed to help establish objectives for success primarily to meet standards and ensure an optimal level of quality across hospitals providing healthcare services in Turkey, in line with the Healthcare Transformation Program and taking account of World Health Organization’s goals, international developments, and national needs and priorities.
The system, established to achieve the aforesaid purpose, is overseen by Quality Management Units of hospitals. The responsibility for the Quality Management Unit rests with the Quality Management Director, who also fills the role of Deputy Manager-in-Charge.
1) OBJECTIVE: IMPROVING THE QUALITY OF CARE:
Ensure all healthcare services are provided at our hospital in line with the applicable ethical codes and principles, and in a manner that assures patient and employee satisfaction.
GOAL: Eliminate all deficiencies identified at service units in the new hospital, ensure optimal operability of all functions, launch and ensure operability of the intensive care and palliative care units, fill the vacancies in the specialized physician staff, reactivate the currently-inactive inpatient wards and increase the rate of hospitalized care.
2) OBJECTIVE: ELIMINATING INFRASTRUCTURAL, EQUIPMENT AND DEVICE DEFICIENCIES ACROSS HOSPITAL:
Eliminate all infrastructural, device and equipment deficiencies as needed to drive quality and efficiencies and align with the modus operandi across hospital units.
GOAL: Introduce building modifications to ensure greater accessibility for disabled patients, and arrange for repair, maintenance and recalibration of the devices currently in use as necessary.
3) OBJECTIVE: INTRODUCING MODIFICATIONS ACROSS HOSPITAL TO IMPROVE OPERATIONAL EFFICIENCIES:
Introduce measures to reduce power and water consumption across facilities.
GOAL: Ensure effective and efficient use of hospital automation systems by users, and reactivate the recreational room for personnel and physicians to use for relaxation during lunch breaks and off hours.
4) OBJECTIVE: DRIVING QUALITATIVE AND QUANTITATIVE GROWTH OF HOSPITAL PERSONNEL:
GOAL: Provide in-service training to hospital personnel, identify needs of individual divisions and expand medical and janitor staff accordingly.
5) OBJECTIVE: IMPROVING INTERACTIONS BETWEEN PATIENTS, PATIENT RELATIVES, HOSPITAL STAFF AND HOSPITAL MANAGEMENT:
GOAL: Provide in-service training to hospital personnel on patient rights, nonverbal communication and interaction with patients, give consideration to requests and complaints communicated through drop boxes for introducing improvements across various units as necessary, and develop and leave at locations readily accessible by patients and patient relatives brochures to promote the hospital.